Insurance Companies Determine Settlement Amounts

Understanding How Insurance Companies Evaluate Settlements

After a car accident or personal injury, the settlement amount offered by an insurance company can make a huge difference in your recovery process. Many Florida residents are surprised by how complex that process is and how many factors play into what an insurance adjuster ultimately decides to offer. These decisions aren’t random—they’re based on specific rules, policy terms, and Florida law.

Insurance companies are businesses. Their goal is to close claims efficiently and pay as little as possible while staying within the bounds of the law. Knowing how they arrive at a settlement figure helps you protect your rights and avoid accepting less than you deserve.

Liability and Fault

The first step in any settlement calculation is determining who was at fault for the accident. In Florida, the concept of comparative negligence plays a big role. Under Florida Statute §768.81, an injured person can still recover damages even if they share some blame for the accident, but their compensation is reduced by their percentage of fault.

For example, if you were found 20% at fault in a car crash and the total damages were $100,000, your compensation would be reduced to $80,000. Insurance adjusters use police reports, witness statements, and accident reconstructions to evaluate fault before making any offer.

Policy Limits

Every insurance policy includes specific coverage limits that cap the total amount the insurer will pay. Even if your damages exceed the policy’s maximum, the insurer cannot offer more than the stated limit. Florida’s minimum property damage liability coverage is $10,000, and personal injury protection (PIP) coverage starts at $10,000 as well. These limits can directly affect how much compensation is available.

If your injury damages surpass those limits, your attorney may look into other options such as pursuing the at-fault driver personally or seeking compensation from your own uninsured/underinsured motorist coverage.

Severity of Injuries

Insurance companies place a high value on the extent and seriousness of your injuries. Severe injuries involving long-term care, surgeries, or permanent disability increase the settlement potential because they lead to greater economic losses and noneconomic damages like pain and suffering.

An adjuster reviews medical records, doctor evaluations, and ongoing treatment needs to gauge the full impact of your injuries. Visible evidence—like medical imaging or documented physical limitations—often strengthens your claim and increases the offered amount.

Medical Costs

Medical expenses are one of the largest components in a settlement calculation. This includes emergency care, hospital bills, surgery costs, physical therapy, prescriptions, and assistive devices. In Florida, PIP coverage pays up to 80% of necessary medical treatments for an accident, but severe cases can easily exceed those limits.

Having detailed documentation from your doctors and healthcare providers can make a major difference when adjusters review your claim. They rely heavily on bills, treatment notes, and medical opinions to estimate your total medical loss.

Lost Income

If your injuries kept you out of work, insurance companies consider that lost income when calculating a settlement. They may also review your earning potential if your injuries have a long-term effect on your ability to work. Adjusters often request pay stubs, tax returns, or employer statements to confirm wage loss.

For people with permanent injuries who can’t return to their previous job, settlements may include compensation for future lost earning capacity. This part of the claim is often more complicated to prove and usually requires support from a financial or vocational expert.

Property Damage

In car accident cases, repair or replacement costs for your vehicle are calculated separately but contribute to the total settlement package. Insurers will estimate the cost of repairs or declare your vehicle a total loss if repairs exceed its fair market value. 

You also have the right under Florida law to choose your own repair shop instead of the one recommended by the insurer.

Pain and Suffering

Unlike medical bills or wage loss, pain and suffering are subjective and harder to quantify. Insurance companies often use a “multiplier” method to estimate this amount. They multiply total economic damages (like medical and wage losses) by a number between 1.5 and 5 depending on the severity of your injuries.

For example, a minor injury might receive a multiplier of 1.5, while a life-altering disability might reach 5. Factors such as length of recovery, emotional impact, and quality-of-life changes influence the number chosen by the adjuster.

Other Non-Economic Damages

In addition to pain and suffering, settlements may include emotional distress, loss of companionship, and loss of enjoyment of life. Florida law does not apply caps to these damages in personal injury or wrongful death cases, so the amount can vary widely depending on specific facts and evidence.

These intangible damages often require strong testimony and documentation to support their value. The more clearly your attorney can demonstrate the effect the injury has had on your daily life, the greater the potential compensation.

How the Settlement Process Works

Once all damages are assessed, the insurance company follows a structured process to finalize the settlement offer:

  1. Claim Investigation: An adjuster gathers information, reviews reports, interviews witnesses, and examines medical records to determine liability and valuation.
  2. Initial Offer: The adjuster makes a preliminary settlement offer based on the available data and policy limits. This first offer is often far below what a case is truly worth.
  3. Negotiation: Your attorney reviews the offer, presents supporting evidence, and negotiates for a fairer amount. Many claims are settled during this stage, but some proceed to court if negotiations stall.
  4. Settlement Agreement: Once an amount is agreed upon, both parties sign a release of claims that legally ends any further disputes related to that incident.

Protecting Your Rights in Florida

Florida’s laws make the injury settlement process unique. The state’s no-fault system requires injured drivers to first use their own PIP coverage for medical costs, regardless of who caused the crash. Only when injuries meet the serious injury threshold—such as significant or permanent loss of function—can victims pursue additional compensation from the at-fault driver’s insurer.

Because of these legal nuances, injured Floridians benefit from working with attorneys who understand the process and know how to prove liability, calculate damages accurately, and push back against lowball offers.

Work With Fenstersheib Law Group

Insurance companies have teams of professionals protecting their interests—you should have one protecting yours. Fenstersheib Law Group has helped countless clients across Florida recover the compensation they deserve after an accident. 

Our attorneys know how insurers calculate settlements and how to challenge unfair evaluations to maximize your recovery.

If you’ve been injured in a car crash, slip and fall, or another accident, don’t deal with the insurance company alone. Contact Fenstersheib Law Group today for a free consultation and let us help you fight for every dollar you deserve.

Fenstersheib law group, p. A.

The Lawyers at Fenstersheib Law Group, P.A. provide
personalized legal representation for personal injury cases.
FREE CONSULTATION 833-TellFLG (954) 456-2488

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